Analytics Dashboards

Set Goals, Discover Apps, Connect Them, Get Fit.

• Key Features
• Set unique wellness goals
• Discover top mobile health and fitness apps
• Connect the apps into CarePass and use them to achieve your goals
• Track your progress with inspiring visuals
• Get motivated by joining in the community and learning from others like you

• Strategies Used
• One-on-one Interviews / Brainstorming / Requirements Gathering / Sketching / Wireframes / Visual-UI-UX Design, Competitive Research (Google search) / Market Research (Google search) / Agile / Scrum / Sprints

Website Redesign to Increase Patient Acquisition

• Problem
• Website is outdated, not responsive or mobile friendly
• The only way to book and appointment is to call or view a schedule on a 3rd party website.
• The only way to registrer as a new patient is to download a form.

• Solution
• Redesign website in bootstrap with new information architecture and navigation.
• Reconfigured Appointments widget
• Reconfigured New Patient Registration widget

Novartis Thalassemia App Challenge

• UX Artifacts
• Wireframes
• Internal Scratchpad / Requirements

• Strategies Used
• Information Architecture / Brainstorming / Sketching / Wireframes / Visual-UI-UX Design, Competitive Research (Google search) / Market Research (Google search) / Agile / Scrum / Sprints

Verizon Secure Universal Message Services

• UX Artifacts
• Verizon SUMS / Quick-Hit Design Advice
• Verizon UIS + SUMS / HIMSS Demo

• Strategies Used
• One-on-one Interviews / Brainstorming / Requirements Gathering / Sketching / Wireframes / Visual-UI-UX Design, Competitive Research (Google search) / Market Research (Google search) / Agile / Scrum / Sprints

Blue Cross Blue Shield of Massachusetts

• Strategies Used
• Information Architecture / Brainstorming / Sketching / Wireframes / Visual-UI-UX Design, Competitive Research (Google search) / Market Research (Google search) / Agile / Scrum / Sprints

Blue Cross Blue Shield / Provider Central Web Portal

• Strategies Used
• One-on-one Interviews / Brainstorming / Requirements Gathering / Sketching / Wireframes / Visual-UI-UX Design / Agile / Scrum / Sprints

A use case for using Verizon UIS for Secure Web Access

• Take Away
• For the healthcare providers (care taker, doctor, nurse, etc.) it means easier log-in access, and less need to resort to “work around” solutions.
• Universal Identity Service is a cloud-based identity service that does three things at the highest level: identity proofing, the binding of user to device — Android, iOS, etc. — and the authentication itself.

• UX Artifacts
• User Requiremets
• UIS Final Deliverable
• UIS-Drop2-Registration(set-up-cloud-keys)
• UIS-Dashboard-flow
• Read what Verizon says about UIS

• Strategies Used
• One-on-one Interviews / Brainstorming / Requirements Gathering / Sketching / Wireframes / Visual-UI-UX Design, Competitive Research (Google search) / Market Research (Google search) / Agile / Scrum / Sprints

UX Design Exercise

• Scenario
• Weathernow is the most popular website and app for weather in the Boston area. After many years of success, their growth is starting to level off. The investors are starting to ask what’s next. The president of the company wants to explore new markets. They’re willing to partner with other companies, but their expertise is in weather and weather apps.
• You are an internal UX designer on a team that has been assigned to creating concepts for an app called Ready-Set-Go. There aren’t many details about the scope unfortunately, so you will need to fill in the blanks and come up with UX strategies and the UX designs. It’s going to be either a tablet or phone app for families with kids. Its goal is to help everyone get ready on time, with the right clothes for the day’s weather.

• Audience / Customers
• Your team decides on a fictitious family of four: a mother who is a senior manager and goes to the office, dad who works at home as a newspaper journalist, an 8-year-old girl in the third grade, and a 6-year-old boy in the first grade. They live in Chelmsford, Massachusetts. The dad handles getting the kids ready and bringing the kids to/from school.

• Timeline and Deliverables
• Deliver a 45 minute presentation of your work.
• The only required work is wireframes or sketches. Work in whatever way is fastest for you to convey your concepts, Other work deliverables may include: user stories, task flows, notes, diagrams.

• UX Artifacts
• Ready Set Go Presentation
• Ready Set Go Requirements

• Strategies Used
• Design Thinking (Empathize,Define,Ideate) Sketching, Vision Board, Presentation Skills

Provider Central Web Portal

• Strategies Used
• User Testing(eye tracking, heatmap, A/B) / Brainstorming / Requirements Gathering / Sketching / Wireframes / Visual-UI-UX Design / Agile / Scrum / Sprints

Nuance Communications / Website Redesign to Oracle UCM

• Challenges
• Learning Oracle UCM in time
• Multiple Languages with many different cultural web habits to remember plus language lengths in the land before responsive design.

• Strategies Used
• Front End Development / Content Management / One-on-one Interviews / Wireframes / Visual-UI-UX Design / Information Architecture / Agile / Scrum / Sprints

Visual Style Guide for Provider Central

Metlife Responsive Design

• Problem
• Live code that was being produced by the engineering team did not look like the annotated comps and interactive portotypes
• These problems were due to inexperience, several different developers working on same screens at different times of the day and remote database issues.

• Solution
• To achieve greater success I decided to implement a cadence with more frequent showcases from development.
• Set up collaboration channels for instant chat.
• Build reusable components in and Atomic Design philosophy.
• Full team sign off on new components and screens

• Lessons Learned
• By creating a more open line of communication questions were answered faster
• Less reviews due to more smaller checkpoints
• Documentation and QA was easier with Atomic Design
• Timelines could be adjusted as needed and not after the fact.

• UX Artifacts
• Metlife Responsive Documentation for Tablets(Project Phoenix)
• Metlife Responsive Documentation / Project Phoenix
• Metlife Online User Interface Components Style Guide
• Metlife Online START4 Style Guide
• Metlife Statement Of Health Axure Prototype

• Strategies Used
• Brainstorming / Requirements Gathering / Sketching / Wireframes / Visual-UI-UX Design / Agile / Scrum / Sprints